PRIVACY NOTICE
HOW WE USE PERSONAL INFORMATION
PRIVACY PROMISE
We promise to keep your information safe
We promise not to sell it
We give you ways to manage and review your marketing choices at any time
We keep a record of when and how we get consents and what you were told at the time
HOW THE LAW PROTECTS YOU
The law says we must have one or more of these reasons to collect your data
- To fulfil a contract with you
- When it is our legal duty
- When it is in our legitimate interest (which we must define)
- When you consent
- Transparency means you have the right to be informed about how we will use your data
GROUPS OF PERSONAL INFORMATION
FINANCIAL – Your financial position, status and history
CONTACT – Where you live and how to contact you
SOCIO-DEMOGRAPHIC – Details about your work, nationality, education (especially students)
TRANSACTIONAL – Details of payments you make to us
CONTRACTUAL – Details about the products or services we provide to you
COMMUNICATIONS – What we learn about you from letters, emails and conversations between us
OPEN DATA AND PUBLIC RECORDS – E.g. Electoral information, Internet, Newspapers
DOCUMENTARY DATA – E.g. copies of ID
CONSENTS – How you agree we can contact you
NATIONAL IDENTIFIERS – E.g. National Insurance Number
We collect Data from third parties such as social networks, fraud prevention agencies and public information services.
WE MAY SHARE THIS INFORMATION WITH
HMRC, Regulators and other authorities
Credit Reference Agencies
Fraud Prevention Agencies
Any party linked to you (e.g. joint tenant, joint seller, buyer or landlord)
Workmen needing to enter your house
Companies you ask us to share data with (e.g MyDeposits)
If you use direct debits we will share your data with the direct debit scheme
If we sell our business we will only do this if they agree to keep your information safe
Solicitor and/or Legal Conveyancer
Financial Services Personnel
Surveyor or other professional body
CREDIT REFERENCE AGENCIES
We will share information with CRAs and they will give us information about you. The data we exchange can include
- Name, address and date of birth
- Application form details
- Financial situation and history
- Public information
We will use information to
- Assess if you can afford the property
- Make sure what you have told us is the truth
- Help detect and prevent fraud
- Track and recover debts
On a joint tenancy CRAs may link your data to other joint tenants. You can ask CRAs to break the link but you normally have to prove you no longer have a financial link with them.
IF YOU DO NOT PROVIDE DATA WE MAY NOT BE ABLE TO OFFER YOU A TENANCY
HOW LONG WE KEEP INFORMATION
We will keep it as long as you are a client
After you stop being a client we may keep data for up to 10 years for one of more of the following reasons:
- To respond to questions or complaints
- To show why we have treated you fairly or
- For historic research and statistical purposes
- In the case of legal action of any kind
You can access personal information by writing to us at Bow Residential, 8 Winchester Drive, SW Industrial Estate, Peterlee, SR8 2RJ. You can also ask us to correct any information you believe to be incorrect. We do not have to provide information where the request is disproportionate or has already been given previously.
WHAT IF YOU ASK US TO STOP USING YOUR PERSONAL INFORMATION?
This is also know as ‘The right to be forgotten’. There may be legal or other reasons why we need to keep or use your data. In such cases we can restrict the use of your data to legal claims or to exercise legal rights.
YOU CAN WITHDRAW CONSENT BY WRITING TO US AT Bow Residential, 8 Winchester Drive, SW Industrial Estate, Peterlee, SR8 2RJ
ADDITIONALLY
VITAL INTERESTS – We can pass on details in an emergency e.g. medical care if you are physically or legally incapable of giving consent
